These General Terms and Conditions apply to Office/Co-Working, Virtual Office and Membership agreements for services
We supply to You.
1. General Agreement
1.1. Nature of an agreement: At all times, each Centre remains in Our possession and control. YOU ACCEPT THAT
AN AGREEMENT CREATES NO TENANCY INTEREST, LEASEHOLD ESTATE OR OTHER REAL PROPERTY INTEREST IN YOUR
FAVOUR WITH RESPECT TO THE ACCOMMODATION. Occupation by You is the commercial equivalent of an
agreement for accommodation in a hotel. We are giving You the right to share the use of the Centre with Us
and other clients.
1.2. House Rules: The House Rules, which are incorporated into these terms and conditions, are primarily in place
and enforced to ensure that all clients have a professional environment to work in.
1.3. Availability at the start of an agreement: If for any unfortunate reason We cannot provide the services or
accommodation in the Centre stated in an agreement by the start date, We will have no liability to You for any
loss or damage but You may either move to one of Our other Centres (subject to availability), delay the start
of the agreement or cancel it.
1.4. AUTOMATIC RENEWAL: SO THAT WE CAN MANAGE YOUR SERVICES EFFECTIVELY AND TO ENSURE SEAMLESS
CONTINUITY OF THOSE SERVICES, ALL AGREEMENTS WILL RENEW AUTOMATICALLY FOR SUCCESSIVE PERIODS
EQUAL TO THE CURRENT TERM UNTIL BROUGHT TO AN END BY YOU OR US. ALL PERIODS SHALL RUN TO THE LAST
DAY OF THE MONTH IN WHICH THEY WOULD OTHERWISE EXPIRE. THE FEES ON ANY RENEWAL WILL BE AT THE THEN
PREVAILING MARKET RATE (PRICES ARE SET ANNUALLY SO DEPENDING ON WHEN YOUR AGREEMENT IS DUE TO
RENEW, THERE MAY BE A CHANGE IN PRICE). IF YOU DO NOT WISH FOR AN AGREEMENT TO RENEW THEN YOU
CAN CANCEL IT EASILY WITH EFFECT FROM THE END DATE STATED IN THE AGREEMENT, OR AT THE END OF ANY
EXTENSION OR RENEWAL PERIOD, BY GIVING US PRIOR NOTICE. NOTICE MUST BE GIVEN THROUGH YOUR ONLINE
ACCOUNT OR THROUGH THE APP. THE NOTICE PERIODS REQUIRED ARE AS FOLLOWS:
Term Notice Period
Month-to-Month no less than 1 month’s notice from the 1st day of any calendar month
3 months no less than 2 months’ notice prior to the end of the term
More than 3 months no less than 3 months’ notice prior to the end of the term
1.5. We may elect not to renew an agreement. If so, We will inform You by email, through the App or Your online
account, according to the same notice periods specified above.
1.6. If the Centre is no longer available: In the event that We are permanently unable to provide the services and
accommodation at the Centre stated in an agreement, We will offer You accommodation in one of Our other
Centres. In the unlikely event we are unable to find an alternative accommodation that is acceptable to You,
Your agreement will end and You will only have to pay monthly fees up to that date and for any additional
services You have used.
1.7. Ending an agreement immediately: We may put an end to an agreement immediately by giving You notice if
(a) You become insolvent or bankrupt; or (b) You breach one of your obligations which cannot be remedied, or
which We have given You notice to remedy and which You have failed to remedy within 14 days of that notice;
or (c) Your conduct, or that of someone at the Centre with Your permission or invitation, is incompatible with
ordinary office use and, (i) that conduct continues despite You having been given notice, or (ii) that conduct is
material enough (in Our reasonable opinion) to warrant immediate termination; or (d) You are in breach of the
“Compliance With Law” clause below. If We put an end to an agreement for any of the reasons referred to in
this clause, it does not put an end to any of Your financial obligations, including, without limitation, for the
remainder of the period for which Your agreement would have lasted if We had not terminated it.
1.8. When an Office agreement ends: When an agreement ends You must vacate Your accommodation
immediately, leaving it in the same state and condition as it was when You took it. Upon Your departure or if
You choose to relocate to a different room within a Centre, We will charge a fixed office restoration service fee
to cover normal cleaning and any costs incurred to return the accommodation to its original condition and
state. This fee will differ by country and is listed in the House Rules. We reserve the right to charge additional
reasonable fees for any repairs needed above and beyond normal wear and tear. If You leave any property
in the Centre, We may dispose of it at Your cost in any way, We choose without owing You any responsibility
for it or any proceeds of sale. If You continue to use the accommodation when an agreement has ended, You
are responsible for any loss, claim or liability We may incur as a result of Your failure to vacate on time.
1.9. Transferability: Subject to availability (which shall be determined in Our sole discretion) You may transfer Your
agreement to alternative accommodation in the Elite Office Group LLC network of Centres provided that Your financial
commitment remains the same (or increases) and such transfer is not used to extend or renew an existing
agreement. Such a transfer may require entry into a new agreement.
2. Use of the Centres:
2.1. Business Operations: You may not carry on a business that competes with Our business of providing serviced
offices and flexible working. You may not use Our name (or that of Our affiliates) in any way in connection with
Your business. You are only permitted to use the address of a Centre as Your registered office address if it is
permitted by both law and if We have given You prior written consent (given the administration there is an
additional fee chargeable for this service). You must only use the accommodation for office business purposes.
If We decide that a request for any particular service is excessive, We reserve the right to charge an additional
fee. In order to ensure that the Centre provides a great working environment for all, We kindly ask you to limit
any excessive visits by members of the public.
2.2.1. Alterations or Damage: You are liable for any damage caused by You or those in the Centre with Your
permission, whether express or implied, including but not limited to all employees, contractors and/or
2.2.2. IT Installations: We take great pride in Our IT infrastructure and its upkeep and, therefore, You must not install
any cabling, IT or telecom connections without Our consent, which We may refuse at our absolute
discretion. As a condition to Our consent, You must permit Us to oversee any installations (for example, IT or
electrical systems) and to verify that such installations do not interfere with the use of the accommodation
by other clients or Us or any landlord of the building. Fees for installation and de-installation will be at Your
2.2.3. Use of the Accommodation: An agreement will list the accommodation We initially allocate for Your use.
You will have a non-exclusive right to the rooms allocated to You. Where the accommodation is a
Coworking desk, this can only be used by one individual, it cannot be shared amongst multiple individuals.
Occasionally to ensure the efficient running of the Centre, We may need to allocate different
accommodation to You, but it will be of reasonably equivalent size and We will notify You with respect to
such different accommodation in advance.
2.2.4. Access to the Accommodation: To maintain a high level of service, We may need to enter Your
accommodation and may do so at any time, including and without limitation, in an emergency, for
cleaning and inspection or in order to resell the space if You have given notice to terminate. We will always
endeavor to respect any of Your reasonable security procedures to protect the confidentiality of Your
2.3.1. If You have subscribed to a Membership Agreement, You will have access to all participating centres
worldwide during standard business working hours and subject to availability.
2.3.2. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the
following month. A membership is not intended to be a replacement for a full-time workspace and all
workspaces must be cleared at the end of each day. You are solely responsible for Your belongings at the
centre at all times. We are not responsible for any property that is left unattended. Should You use more
than Your membership entitlement, We will charge You an additional usage fee. You may bring in 1 guest
free of charge (subject to fair usage). Any additional guests will be required to purchase a day pass.
2.3.3. As a Member, You may not use any Centre as Your business address without an accompanying office or
virtual office agreement in place. Any use of the Centre address in such a way will result in an automatic
enrollment in the Virtual Office product for the same term as Your membership and You will be invoiced
2.4. Compliance with Law: You must comply with all relevant laws and regulations in the conduct of Your business.
You must not do anything that may interfere with the use of the Centre by Us or by others (including but not
limited to political campaigning or immoral activity), cause any nuisance or annoyance, or cause loss or
damage to Us (including damage to reputation) or to the owner of any interest in the building. If We have been
advised by any government authority or other legislative body that it has reasonable suspicion that You are
conducting criminal activities from the Centre, or You are or will become subject to any government sanctions,
then We shall be entitled to terminate any and all of Your agreements with immediate effect. You acknowledge
that any breach by You of this clause shall constitute a material default, entitling Us to terminate Your
agreement without further notice.
2.5. Ethical Trading: Both We and You shall comply at all times with all relevant anti-slavery, anti-bribery and anti-
2.6. Data Protection:
2.6.1. Each party shall comply with all applicable data protection legislation. The basis on which we will process
Your personal data is set out in our privacy policies
2.6.2. You acknowledge and accept that we may collect and process personal data concerning You and/or
your personnel in the course of our agreement for services with you. Such personal data will be processed
the necessary consents and notices in place to allow for this.
2.7. Employees: We will both have invested a great deal in training Our staff, therefore, neither of us may knowingly
solicit or offer employment to the other’s staff employed in the Centre (or for 3 months after they have left their
employment). To recompense the other for staff training and investment costs, if either of us breaches this clause
the breaching party will pay upon demand to the other the equivalent of 6 months’ salary of any employee
2.8. Confidentiality: The terms of an agreement are confidential. Neither of us may disclose them without the other’s
consent unless required to do so by law or an official authority. This obligation continues for a period of 3 years
after an agreement ends.
2.9. Assignment: An agreement is personal to You and cannot be transferred to anyone else without prior consent
from Us unless such transfer is required by law. However, We will not unreasonably withhold our consent to
assignment to an affiliate provided that You execute our standard form of assignment. We may transfer any
agreement and any and all amounts payable by You under an agreement to any other member of Our group.
2.10. Applicable law: An agreement is interpreted and enforced in accordance with the law of the place where the
Centre is located other than in a few specific jurisdictions which are detailed in the House Rules. We and You
both accept the exclusive jurisdiction of the courts of that jurisdiction. If any provision of these terms and
conditions is held void or unenforceable under the applicable law, the other provisions shall remain in force.
3. Our liability to You and Insurance
3.1. The extent of Our liability: To the maximum extent permitted by applicable law, We are not liable to You in
respect of any loss or damage You suffer in connection with an agreement, including without limitation any loss
or damage arising as a result of our failure to provide a service as a result of mechanical breakdown, strike or
other event outside of Our reasonable control otherwise unless We have acted deliberately or have been
negligent. In no event shall We be liable for any loss or damage until You provide written notice and give Us a
reasonable time to remedy it. If We are liable for failing to provide You with any service under an agreement
then, subject to the exclusions and limits set out immediately below, We will pay any actual and the reasonable
additional expense You have incurred in obtaining the same or similar service from elsewhere.
3.2. Your Insurance: It is Your responsibility to arrange insurance for property which You bring in to the Centre, for
any mail/post You send or receive and for Your own liability to your employees and to third parties. We strongly
recommend that You put such insurance in place.
3.3. IT Services and Obligations: Whilst We have security internet protocols in place and strive to provide seamless
internet connectivity, WE DO NOT MAKE ANY REPRESENTATION AND CANNOT GUARANTEE ANY MAINTAINED
LEVEL OF CONNECTIVITY TO OUR NETWORK OR TO THE INTERNET, NOR THE LEVEL OF SECURITY OF IT INFORMATION
AND DATA THAT YOU PLACE ON IT. You should adopt whatever security measures (such as encryption) You
believe are appropriate to Your business. Your sole and exclusive remedy in relation to issues of reduced
connectivity which are within Our reasonable control shall be for Us to rectify the issue within a reasonable time
following notice from You to Us.
3.4. EXCLUSION OF CONSEQUENTIAL LOSSES: WE WILL NOT IN ANY CIRCUMSTANCES HAVE ANY LIABILITY TO YOU FOR
LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF ANTICIPATED SAVINGS, LOSS OF OR DAMAGE TO DATA, THIRD
PARTY CLAIMS OR ANY CONSEQUENTIAL LOSS. WE STRONGLY RECOMMEND THAT YOU INSURE AGAINST ALL
SUCH POTENTIAL LOSS, DAMAGE, EXPENSE OR LIABILITY.
3.5. Financial limits to our liability: In all cases, our liability to You is subject to the following limits:
3.5.1. without limit for personal injury or death;
3.5.2. up to a maximum of GBP 1 million (or USD 1.5 million or EUR 1 million or other local equivalent) for any one
event or series of connected events for damage to Your personal property; and
3.5.3. in respect of any other loss or damage, up to a maximum equal to 125% of the total fees paid between the
date services under an agreement commenced and the date on which the claim in question arises; or if
higher, for office agreements only, GBP 50,000 / USD 100,000 / EUR 66,000 (or local equivalent).
4.1. Service Retainer/Deposit: Your service retainer / deposit will be held by Us without generating interest as security
for performance of all Your obligations under an agreement. All requests for the return must be made through
Your online account or App after which the service retainer/deposit or any balance will be returned within 30
days to You once your agreement has ended and when You have settled Your account. We will deduct any
outstanding fees and other costs due to Us before returning the balance to You. We may require You to pay
an increased retainer/deposit if the monthly office or virtual office fee increases upon renewal, outstanding
fees exceed the service retainer/deposit held and/or You frequently fail to pay invoices when due.
4.2. Taxes and duty charges: You agree to pay promptly (i) all sales, use, excise, consumption and any other taxes
and license fees which You are required to pay to any governmental authority (and, at Our request, You will
provide to Us evidence of such payment) and (ii) any taxes paid by Us to any governmental authority that are
attributable to Your accommodation, where applicable, including, without limitation, any gross receipts, rent
and occupancy taxes, tangible personal property taxes, duties or other documentary taxes and fees.
4.3. Payment: We are continually striving to reduce our environmental impact and support You in doing the same.
Therefore, We will send all invoices electronically and You will make payments via an automated method such
as Direct Debit or Credit Card, wherever local banking systems permit.
4.4. Late payment: If You do not pay fees when due, a fee will be charged on all overdue balances. This fee will
differ by country and is listed in the House Rules. If You dispute any part of an invoice, You must pay the amount
not in dispute by the due date or be subject to late fees. We also reserve the right to withhold services (including
for the avoidance of doubt, denying You access to the Centre where applicable) while there are any
outstanding fees and/or interest, or You are in breach of an agreement.
4.5. Insufficient Funds: Due to the additional administration We incur, You will pay a fee for any returned or declined
payments due to insufficient funds. This fee will differ by country and is listed in the House Rules.
4.6. Activation: An activation fee is payable in respect of each agreement You have with Us (including any new
agreements entered into under clause 1.9 above). This fee covers the administrative cost of the client
onboarding process and account setup. This fee is set out in each Local Services Agreement and is charged
on a per occupant basis for Serviced Office and Coworking (dedicated desk), on a per location basis for Virtual
Office and on a per person basis for Membership. Further information is set out in the House Rules.
4.7. Indexation: If an agreement is for a term of more than 12 months, We will increase the monthly fee on each
anniversary of the start date in line with the relevant inflation index detailed in the House Rules.
4.8. Standard services: Monthly fees, plus applicable taxes, and any recurring services requested by You are
payable monthly in advance. Where a daily rate applies, the charge for any such month will be 30 times the
daily fee. For a period of less than one month, the fee will be applied on a daily basis.
4.9. Pay-as-you-use and Additional Variable Services: Fees for pay-as-you-use services, plus applicable taxes, are
payable monthly in arrears at our standard rates which may change from time to time and are available on
4.10. Discounts, Promotions and Offers: If You benefited from a special discount, promotion or offer, We will
discontinue that discount, promotion or offer without notice if You materially breach Your agreement.
These General Terms and Conditions apply to Office/Co-Working, Virtual Office and Membership agreements for services